Contact Optimo
One inbox, replies within one working day (IST).
Sales, support, bug reports, feature requests, billing — everything goes here. You get a human, not a chatbot.
Operating address
Optimo is operated by the team behind StartupTalky (India). For postal or legal correspondence, email us first and we'll share the address relevant to your request.
What to include in your first email
- Your workspace URL or account email (helps us find your account fast)
- What you're trying to do — feature question, bug, billing query, or something else?
- Screenshot or network traceif it's a bug
- Your timeline— “ASAP” vs “next quarter” helps us prioritise
Response times
- Sales / pre-purchase: within 1 working day
- Paying customer support: within 4 hours during IST business hours
- Critical bugs (auth broken, data loss, payment failing): within 1 hour, 24×7